Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Your name, phone number, and email address when you submit our contact form or call us.
• Service information: Details about the HVAC services you request.
• Communication records: Records of your communications with us via phone, email, text, or Telegram.

We also automatically collect certain information when you visit our website:

• Usage data: Pages visited, time spent on the site, and browser type.
• Device data: IP address, operating system, and device identifiers.
• Cookies: Small files stored on your device to remember your preferences (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments.
• Provide HVAC installation, repair, and maintenance services.
• Send appointment confirmations and follow-up communications.
• Improve our website and services.
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

• Service providers: Third parties that help us operate our business (e.g., scheduling software, email providers), subject to confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, sale, or transfer of business assets.

4. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, contact us at siberiansideair@gmail.com or call (619) 627-4213. We will respond to verifiable requests within 45 days.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences (such as closing the promo banner).
• Analyze website traffic and usage patterns via Google Analytics (if enabled).
• Embed Google Maps for our Service Areas section.

You can control cookies through your browser settings. Disabling cookies may affect website functionality. By clicking "Accept" on our cookie banner, you consent to our use of cookies as described.

6. Google Maps

Our website uses Google Maps to display our service areas. Google Maps collects data in accordance with Google's Privacy Policy. By interacting with the map, you agree to Google's terms. You can review Google's Privacy Policy at policies.google.com/privacy.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 2 years.

8. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Siberian Side HVAC
• Phone: (619) 627-4213
• Email: siberiansideair@gmail.com
• Service area: San Diego County, California
• CSLB License #1147592